The improvement loop
Successful AI engineering follows a systematic pattern:- Analyze production - Identify what needs improvement
- Create test cases - Turn failures into ground truth examples
- Experiment with changes - Test variations using flags
- Validate improvements - Run evaluations to confirm progress
- Deploy with confidence - Ship changes backed by data
- Repeat - New production data feeds the next iteration
Identify what to improve
Start by understanding how your capability performs in production. The Axiom Console provides multiple signals to help you prioritize:Production traces
Review traces in the Observe section to find:- Real-world inputs that caused failures or low-quality outputs
- High-cost or high-latency interactions that need optimization
- Unexpected tool calls or reasoning paths
- Edge cases your evaluations didn’t cover
User feedback Coming soon
User feedback capture is coming soon. Contact Axiom to join the design partner program.
- Explicit feedback includes direct user signals like thumbs up, thumbs down, and comments on AI-generated outputs.
- Implicit feedback captures behavioral signals like copying generated text, regenerating responses, or abandoning interactions.
Domain expert annotations Coming soon
Annotation workflows are coming soon. Contact Axiom to join the design partner program.
- Critical failures - Complete breakdowns like API outages, unhandled exceptions, or timeout errors
- Quality degradation - Declining accuracy scores, increased hallucinations, or off-topic responses
- Coverage gaps - Out-of-distribution inputs the system wasn’t designed to handle, like unexpected languages or domains
- User dissatisfaction - Negative feedback on outputs that technically succeeded but didn’t meet user needs
Create test cases from production
Once you’ve identified high-priority failures, turn them into test cases for your evaluation . Organizations typically maintain multiple collections for different scenarios, failure modes, or capability variants:Experiment with changes
Use flags to test different approaches without changing your code:Validate improvements
Before deploying any change, validate it against your full test collection using baseline comparison:- Accuracy: Did scores improve or regress?
- Cost: Is it more or less expensive?
- Latency: Is it faster or slower?
Deploy with confidence
Once your evaluations confirm an improvement, deploy the change to production. Because you’ve validated against ground truth data, you can ship with confidence that the new version handles both existing cases and the new failures you discovered. After deployment, return to the Observe stage to monitor performance and identify the next opportunity for improvement.Best practices
- Build your collections over time. Your evaluation collections should grow as you discover new failure modes. Each production issue that makes it through is an opportunity to strengthen your test coverage.
- Track improvements systematically. Use baseline comparisons for every change. This creates a clear history of how your capability has improved and prevents regressions.
- Prioritize high-impact changes. Focus on failures that affect many users or high-value interactions. Not every edge case deserves immediate attention.
- Experiment before committing. Flags let you test multiple approaches quickly. Run several experiments to understand the solution space before making code changes.
- Close the loop. The improvement cycle never ends. Each deployment generates new production data that reveals the next set of improvements to make.